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Your aquatic and health club membership faq

Frequently Asked Questions

Health club membership

frequently asked questions

As a member of our Health Club, you’ll enjoy access to top-notch facilities, personalised fitness programs, and a supportive community dedicated to your wellness journey. We understand that you may have questions about your membership, particularly regarding suspension and discontinuation, and we are here to provide clarity on these matters.
Furthermore, we offer a variety of membership plans designed to suit different lifestyles. Please don’t hesitate to reach out with any questions or concerns to ensure you make the most of your Health Club membership.
In line with our Membership Terms and Conditions, there is a 14-day cancellation period. However, you can choose to Freeze your membership for up to 3 months free.
Yes. You can freeze your membership free of charge for up to 3 months (92 days) at a time. (Please note you may have a direct debit during this period depending on when your return date is in our billing cycle.) To early return from a freeze please contact us at memberships@wynactive.com.au
No. A freeze cannot form any part of a cancellation request as per our Terms & Conditions.
No. There are no joining fees and no lock-in contracts.
No. all our Memberships are flexible with no exit fees. The minimum term is 1 month. Paid in full Memberships will however have an expiry date.
Yes. We offer concession rates (see membership options.) Health Care Card, Student Card, Pension Card, DVA Health Card and Pensioner Concession Card.
Yes. Our Silver membership at Eagle Gym. (Please note this membership does not include access to AquaPulse or Werribee Outdoor Pool.)Gold membership is our full access membership which includes access to all 3 facilities.
We have a client portal where you can easily book into classes and manage your membership. You can login here Client Portal
Please note the client portal will not work outside of Australia. Please contact memberships@wynactive.com.au for assistance.
Yes. Pilates Reformer is $5.40 per session for Health Club members. Personal Training and One – on – One Reformer Pilates is also an additional cost. (dependant on how many sessions.)

Must be 14 years and above to access Gold and Silver Memberships. Must be 16 years of age to use Spa, Sauna, Steam and Warm Water Pool.