Swimming Lessons

Once enrolled into swim lessons, you will receive an access band for your child. Under 5: PINK and between 5 and 10: YELLOW. The responsible Parent/Guardian will receive a Green card. Upon arrival please swipe the Student access band first then the Green Responsible Parent/Guardian Card. PLEASE NOTE: The Green Responsible Parent/Guardian Card will not provide access to the facilities unless the Student Access band has been scanned directly beforehand. It is important to scan the Student Access card to record attendance at your lesson. Only one responsible adult may gain entry to the facility with the Green Responsible Parent/Guardian Card. All additional guests must pay an aquatic casual entry or spectator fee.

Swim Teachers will regularly assess students’ skills during lessons. Once a student consistently demonstrates the required skills to progress, the Swim Teacher will advise you that they are ready to move to the next level. When this happens, please see a Swim School Leader—either in the office or on pool deck with the next level card that is provided by your Swim Teacher to arrange a class change.

The WynSwim Swim & Survive program runs concurrently with the Victorian public-school terms and runs water-safety classes for one week of the holidays.

From 1 July 2025, WynSwim operates on a per-lesson payment model, which means families are only charged for lessons during weeks when classes are scheduled and delivered. This eliminates the confusion that previously existed under the old model where fees were spread evenly across the year. Lessons typically run during the first week of school holidays in Terms 1, 2, 3, and 4. No lessons run in the second week of the school holidays, and you are not charged for that week under the new model. Access to AquaPulse and Werribee Outdoor Pool continues throughout the year for active members, regardless of whether lessons are running that week. Over the Christmas/New Year period, no charges are applied. Families are not required to submit freeze requests during this time if planning to return in Term 1 of the following year.

WynTensive is a 5-day intensive program that gives children from 3 years old the opportunity to access swimming lessons. With lessons running over consecutive days, this improves the understanding of the skills they are learning.

If a student misses four consecutive lessons without notifying us, their enrolment may be automatically cancelled, with notice in line with our terms and conditions.

If two consecutive direct debit payments fail, your membership may be cancelled, with notice. You can re-enrol once the outstanding balance is cleared, and a new direct debit agreement is set up.

Between 1 July to 31 December 2025: 4 lessons per student From 1 January 2026: 8 lessons per student, per calendar year All freeze requests must be supported by a valid medical certificate.

Yes. Religious observances such as Eid or Ramadan can be used as a reason for a freeze without a medical certificate, but it still counts toward your freeze entitlement.

Suspensions (freezes) are only available when valid documentation is provided and within your annual freeze allowance. You can request a freeze: In person at AquaPulse, or Via email: wynswim@wynactive.com.au. Include: A valid medical certificate for the enrolled student, the student’s full name, and the requested freeze dates. Freezes cannot be backdated more than 30 days and will not be approved once your freeze entitlement is exceeded, unless in exceptional circumstances approved by management.

We do not offer make up lessons. If a student misses a lesson due to medical reasons, a credit can be applied to your WynSwim Membership account if a medical certificate is supplied.

We always try to ensure that WynSwim Students continue with the same Swim Teacher every week. However, there may be situations or occasions where it is necessary for a different teacher to take the class. Please note that your lane allocation won’t change, you will be in the same lane number every week unless you are advised by WynSwim that your lane number has changed.

All classes are 30 minutes.

The Royal Life Saving Society of Australia (RLSSA) and Life Saving Victoria (LSV) assisted in the development of the Victorian Water Safety Certificate (VWSC). The VWSC is equivalent to successful completion of Level 6 within the Swim & Survive program.

The WynSwim Swim & Survive program runs for one week during school holidays. Please refer to the WynSwim Members Calendar for Swim School term dates and public holiday dates.

Yes. Your WynSwim Membership does include access to the waterslides. Please note, minimum height requirements apply. You must be 125cm to ride the slides and children under the age of 10 must be accompanied by an adult. See the website for additional T&C’s.

Your child’s WynSwim Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of scheduled class times. Also included is access for you or your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months.

Yes! A WynSwim membership provides your child and one supervising adult with free entry to AquaPulse and Werribee Outdoor Pool outside of scheduled lesson times. The supervising adult must actively supervise the child at all times and is not permitted to access the aquatic facilities separately from them. Additional guests are required to pay the standard aquatic entry or spectator fee.

If the membership is in your name and you are above the age of 16 years old, yes. If the WynSwim Membership is in your child’s name, you as a parent or guardian do not have access to the Spa, Sauna and Steam Room.

Students in the Swim & Survive Infants program must wear a swim nappy to all classes and must always be accompanied by a responsible adult. Disposable swim nappies can be purchased at AquaPulse reception or the WynSwim Office.

If you wish to cancel a Swim School Membership you will need to complete a cancellation form in person via the Services desk at AquaPulse. In the event that you cannot come into the centre you can email the WynSwim team at: wynswim@wynactive.com.au Please state the name of the student you would like to cancel and the reason of cancellation and we will be able to process your request. Please refer to the terms and conditions of your membership to ensure you are aware of any associated charges for cancelling. Application to cancel.