Aquatic Access Changes
Aquatic Access Changes
To make visiting AquaPulse easier and more convenient, we are introducing several changes to our aquatic access products from 1 July 2026.
Important for Gold and Blue Members
From 1 July 2026, all patrons accessing the Spa, Steam, Sauna & Slide facilities, including Gold and Blue Members, will be required to collect a wristband from Customer Service prior to use.
What’s Changing?
1. Simplified Aquatic Entry
Peak and Off-Peak aquatic access times will be replaced with a single Aquatic Entry option. This means you can visit at any time during operating hours without needing to determine whether your visit falls within peak or off-peak periods.
2. New Swim, Spa, Steam, Sauna & Slides Entry
A new all-in-one access pass will be available, covering swimming, spa, steam, sauna, and water slide. All in a single, convenient entry option.
This product provides access to:
| Swimming pools (50 – metre, 25 – metre, and the Warm Water Pool) |
| Spa |
| Steamroom |
| Sauna |
| Waterslide |
3. Easier Multi Visit Passes
Multi Visit Passes (MVPs) will now be valid across all operating hours, providing greater flexibility and convenience when planning your visit.
4. More Choice for Your Visit
The new access structure allows patrons to pay only for the facilities they intend to use.
Patrons visiting for lap swimming or general aquatic access will not be required to pay for wellness facilities if they do not wish to use them.
Similarly, waterslide access will be available for patrons wishing to use the slides. This means children and patrons not using the slides will not be paying for facilities they do not access.
Please note, that waterslide use is subject to minimum height requirements and facility operating conditions.
5. Wristbands for Spa, Steam & Sauna Access
Patrons accessing the Spa, Steam and Sauna areas will be issued a wristband from Customer Service.
This initiative helps our team:
- Verify access eligibility
- Maintain safe and respectful use of the facilities
- Improve patron experience
- Support efficient facility operations
6. Why Are We Making These Changes?
These updates are designed to:
- Make visiting easier and less confusing
- Improve convenience and flexibility
- Reduce wait times at reception
- Align with industry-standard aquatic access models
- Create a more comfortable experience for all patrons
We appreciate your support as we introduce these improvements and look forward to continuing to provide a great experience for all visitors.
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Wristbands allow our team to easily identify patrons who have purchased or are entitled to access the Spa, Steam, Sauna & Slide facilities. This supports safe operation, improves compliance and creates a better experience for all patrons.
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The change simplifies the customer experience by providing one aquatic entry option available throughout operating hours. This removes confusion around entry times and provides greater flexibility for patrons.
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A team member may ask you to visit Customer Service to obtain a wristband. Patrons who are unable to demonstrate entitlement to access may be asked to leave the area.
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No. If your membership currently includes access to these facilities, your access remains unchanged. You will simply be required to collect a wristband prior to use.
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Yes. Members must scan their membership card at Customer Service and collect a wristband before accessing the Spa, Steam and Sauna facilities.
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Yes. A wristband is required for each visit and must be collected from Customer Service before accessing these facilities.
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Patrons must be 16 years of age or older to access the Spa, Steam and Sauna facilities. WynActive reserves the right to request proof of age or eligibility where a patron seeks access to an age-restricted or restricted service, including gym, group fitness, sauna, steam room, spa, wellness facilities or other designated programs. Patrons who are unable to provide satisfactory proof of eligibility may be refused access to the service.
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Yes. Patrons who are able to provide a certified medical authority requesting access beneficial to health, rehabilitation or wellness will be provided with a separate identifiable wristband.
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Please visit Customer Service and a team member will assist you with a replacement wristband.
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Yes. If you have purchased the Swim, Spa, Steam, Sauna & Slides entry product, or your membership includes these facilities, you may move freely between the aquatic and wellness facilities during your visit.
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There are currently no set time limits; however, patrons are encouraged to follow recommended health and safety guidelines and be considerate of others waiting to use the facilities.
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Yes. A wristband is required each time you access the Spa, Steam and Sauna facilities.
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No. Wristbands are only required for patrons accessing the Spa, Steam, Sauna & Slide facilities.
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The Spa, Steam and Sauna facilities are offered as a single access product. The same entry fee applies whether you use one facility or all three.
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Yes. This product includes access to both the aquatic facilities and the Spa, Steam, Sauna and waterslide facilities.
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Yes. The Swim, Spa, Steam, Sauna & Slides product provides access to all facilities; however, you are not required to use the pools if you only wish to access the Spa, Steam and Sauna areas.
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No. Waterslide access is only required for eligible patrons wishing to use the slides.
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All users must be over 1.25m in height. Additional guidelines slide specific will be advised be staff.
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The facilities will continue to operate in line with published facility operating hours, maintenance schedules and operational requirements. Any planned closures or service interruptions will be communicated to patrons.
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Yes. Existing eligible Multi Visit Passes will continue to be honoured in accordance with their terms and conditions. From 1 July 2026, Multi Visit Passes will be available for use across all operating hours.