#WynActivate2.0

Public Update {insert date}

Following the easing of COVID-19 restrictions, we are preparing to re-open.

Easing of COVID-19 Restrictions

Our facilities regretfully closed their doors in March due to restrictions imposed following the COVID-19 outbreak. As these restrictions begin to lift in Victoria, our team members are preparing for a partial reopening of the WYN|ACTIVE facilities to once again allow the people of Wyndham to reach their health and fitness goals.

What is #WYNACTIVATE2.0?

We are so excited about reactivating our centres we gave it a name that we hope you will enjoy! Help us re-ACTIVATE our WYNACTIVE sites by joining us for #WYNACTIVATE2.0. You can follow along on social media or keep up to date about what’s changing from our website. Just look for the #WYNACTIVATE2.0 symbol to find out how you can get involved.
 
You can see what’s happening at each of our Centres by choosing the relevant #WYNACTIVATE2.0 link below:

What are we doing to keep our facilities safe when we reopen?

Our facility teams have been busy cleaning and preparing for a re-start of programs and re-opening. This means we have taken strict actions to ensure a high standard of environmental cleaning and providing adequate quantities of hand sanitiser and handwashing facilities in prominent places.

In addition, you will find some other changes in our facilities when we re-open. These changes have been put in place to ensure the safety and wellbeing of our members and staff.

With the relaxing of restrictions, it is now more important than ever to be safe and sensible. We’re ensuring that you will be safe in our facility by following guidelines issued by the government and industry bodies.

Our specific changes will include:

  • More regular cleaning of the facilities
  • Bookings required for gym entry,  group fitness classes and swimming
  • Gym and Group fitness bookings only available to members at this stage
  • Bookings must be pre-paid online.
  • For in centre purchases, only card payments will be accepted. No cash accepted at this time
  • Changes to operating hours in this stage
  • Shower facilities will be closed
  • Waterslides and aquatic play equipment will be closed
  • The spas, sauna and steam room will be closed
  • Your weekly membership fees will remain on suspension during this phase. Instead, members will pay for a flat fee for every visit. This means that if you do not wish to attend, there is no action for you to take, and you will not be charged.
  • Every visit that you make must be booked and paid online in advance. This includes lap lane swimming, warm water sessions as well as gym, group fitness and casual shooting. If you have not booked and paid online, you will not be allowed to enter the centre. There will be limited places for each activity.
  • Sessions will be 50 minutes long, with 5 minutes at either end to allow you to get ready and to dry off.
  • You must bring your own towel, filled water bottles and yoga mats to the centre.

Frequently Asked Questions

Are you changing your opening hours?

For this stage of re-opening our operating hours will change as follows.
 
AquaPulse
Monday to Friday: 5.30am to 7:30pm
Saturday: 7:00am to 6:00pm 
Sunday: 8:00am to 6:00pm
 
Eagle Stadium
Monday to Friday: 6.00am to 8:00pm
Weekends: 8:00am to 7:00pm
 
Werribee Outdoor Pool
Will remain closed for the off-season. #WYNACTIVATE 2.0 (Re-opening) will commence for Summer 2020/2021.
 
 We recommended you view opening hours on our website regularly, as they are subject to change.
 

Will you resume my Direct Debit payments?

No, not at this stage. WynActive may resume Direct Debits at a later stage. Your weekly membership fees will remain on suspension during this phase. Instead, members will pay for a flat fee for every visit. This means that if you do not wish to attend, there is no action for you to take, and you will not be charged.

What areas will remain closed indefinitely?

The following areas will not be available during stage 1 restrictions:
  • Spas, steam room and sauna
  • Stadium – for any activity including social sports. (Casual shooting and training permitted)
  • Cafe – Take Away available
  • Creche
  • Water playground and waterslides

Can I come to WYN|ACTIVE without having a booking?

No, you must have booked and paid for a session to be able to enter the centre during this stage.

Can I bring someone with me?

No, not unless that person is your carer. Then, we will need to know in advance so we can cap our numbers to accommodate your carer. There will be no spectators allowed. Please contact us on 8734 5678 or via info@westernleisureservices.com.au if you would like to visit the centre with your carer.
 

Will I need to visit the kiosk and print off a ticket for my session?

No, you are required to pre-book and pay online prior to your arrival to the centre. Gym and Group fitness sessions will only be available to members. Limited pool sessions are available to all. 
 

Can I use visit passes to attend the centre?

No, not in this stage. Your visit pass expiry will be extended to acknowledge this.
 

I do not feel comfortable attending, what will happen to my membership?

All of our memberships will continue to be suspended for the time being. There is no action that you need to take, and you will not be charged.
 

How do I book into a session?

Booking are available via our online booking platform, here. Select a session booking window and complete your payment online. If the session is greyed out, it means that all the spaces are taken. You may also make a booking by calling our service desk, 9am-5pm Monday to Friday on 8734 5678.
 

Who can I contact if I have further questions?

We understand there is much information to digest and understand during phase 2 restrictions. If you need any help understanding this information or would like to speak to someone in person, please email us at info@westernleisureservices.com.au, private message us on Facebook or contact us on 8734 5678 between 9am to 5pm, Monday to Friday. 

Current Covid-19 Restrictions for VICTORIA

Under the current restrictions, WynActive is only able to provide services:

  • Pre-booked swimming in the 50m Pool and Warm Water Pool to a maximum of 20 patrons per swimming pool with a limit of three persons per lane in each pool. The four square metre rule applies to the publicly accessible area excluding the pool. 
  • Pre-booked group fitness and pre-booked gym programs in an indoor space to a maximum of 20 people allowed per separate enclosed space, subject to the four square metre rule and up to 10 people per group/activity
  • Up to 20 people can participate in outdoor group sport and exercise activities, provided you can keep your distance (at least 1.5 metres apart) and they are not competitive.
  • to persons who have provided us with their first name and contact phone number

As you can understand, with much fewer people allowed in the Centre, it will be a very different experience. We will require your patience and understanding.

Restrictions as advised by the Victorian Department of Health on 24 May 2020:

From 11:59pm on 25 May 

  • Public playgrounds, outdoor gyms and skateparks will open. People should not gather in groups of more than 10, and stay 1.5metres apart from others where possible.

From 11:59pm on 31 May

  • Up to 20 people can participate in outdoor group sport and exercise activities, provided you can keep your distance (at least 1.5 metres apart) and they are not competitive.
  • Up to 20 people can use public playgrounds, outdoor gyms and skateparks 
  • Indoor and outdoor swimming pools can be opened to a maximum of 20 patrons per swimming pool with a limit of three persons per lane in each pool. The four square metre rule applies to the publicly accessible area excluding the pool. 

22 June 2020

  • Indoor sports centres and venues can be opened with up to 20 people allowed per separate enclosed space, subject to the four square metre rule and up to 10 people per group/activity
  • Indoor physical recreation (e.g. gyms, health clubs, class fitness studios) can be opened with up to 20 people allowed per separate enclosed space, subject to the four square metre rule and up to 10 people per group/activity 
  • Indoor and outdoor swimming pools will remain at a maximum of 20 patrons per swimming pool, with a limit of three persons per lane in each pool. The four square metre rule applies to the publicly accessible area excluding the pool. 
  • The ski season can open following work with industry to develop plans so people can enjoy skiing facilities and resort venues safely.

Please familiarise yourself with our new protocols:

Before you attend

Our staff will not work if they’re ill.

Every staff member will be required to stay home should they have a cough, fever or any symptoms related to COVID-19. Staff will not be back at work for a minimum of three days after ebing symptom-free and will be required to self-quarantine for 14 days should they knowingly come into close contact with someone who has tested positive to COVID-19.

You must stay home if you’re ill.

You are also expected to stay home if you  have a cough, fever or any flu like symptoms. We ask that you stay home for three days after being symptom free before visiting the centre. Should you  knowingly come into close contact with someone who has tested positive to COVID-19, please self-quarantine and do not visit the centre for 14 days. Where mandated by state government, we may check the temperature of all visitors as they enter the centre.

Our staff will stay behind the screen.

Our team are here to help you, from a safe distance. Sneeze screens have been installed at all service areas for customer and employee safety. Our team are under instruction to not leave their desk, aside from when undertaking cleaning.

Attend your training session and then leave.

We ask that you come to train and then you leave. As much as we love a good chat with you all, during this time we need you to get in, do your exercise and return to the safety of your home. We will all catch up for a chat over coffee when this is all over.

Use the sanistisers every time.

We have installed motion-activated hand sanitising stations throughout the centre so you can sanitise on arrival, during your sessions and on your way out. Please ensure you are using these at the start of your visit and at regular intervals throughout.

Booking and checking in

You must book all your visits in advance, including lap swimming and warm water pool.

This is to make sure we don’t go over the restricted numbers for each zone and no one needs to wait in a queue for a place to become available. 

Practice social distancing.

Our staff will monitor the social distancing requirements in the centre. To help, please consider the current restrictions and keep to them so our staff don’t need to have an awkward conversation with you. To help, floor markers will indicate safe distances.

Fewer places in group fitness classes.

There will only be a maximum of 20 places available. You will also only be able to attend one class per day.

Try to bring your water from home.

The mouthpieces from all water fountains have been removed however you are still able to fill up your water bottles. We encourage you to bring fresh water in your bottle from home to avoid the need to use them at all.  

After your session

No access to showers

Showers will be unavailable until further notice. We are really encouraging you to come just for your exercise.

Unlocking lockers

We know the lockers sometimes play up. If your locker doesn’t open for you, please wait until there are no other members in the change room and our team will assist.

Towels and water bottles can be purchased

Our retail shop will not be available at this time, however should you forget to bring your towel or water bottle we have these available for purchase, (EFTPOS only, no cash)

We’ve made positive changes to our operations, all designed to keep our members, staff and community safe.

Here are all the changes you can expect:

High-grade disinfectant and more frequent cleaning

We have significantly increased our cleaning regime.  This includes the use of disinfectant in all areas of the facility. Special attention will be given to the cardio equipment, weights, pin-loaded machines and all high-touch surfaces after every use. All equipment, such as pool noodles, kickboards and group fitness equipment will be cleaned between every use and further cleaning to studios and changerooms will be done daily.

Disinfecting high-touch surfaces

Throughout every day our safety attendant team will be disinfecting handrails, lockers, change rooms, sinks, toilets, benches, keyboards, computers and phones.

Giving you access to cleaning products

While we will have minimal equipment in group fitness classes, we have increased the number of wipes dispensers and will be ensuring everyone wipes down their equipment before and after every use.

We need you to do your part.

While you have expectations of what we will do to keep WYN|ACTIVE safe, we also have expectations of you:
 

  • Practice social distancing when in the centre. If asked by our team to adjust your positioning please follow their guidance.
  • You must clean any equipment you use every single time. 
  • You must have a towel.
  • If you have a cough, fever, or symptoms of COVID-19, please do not come to the centre until you are symptom free and fever-free for three days.
  • If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, please do not come to centre and self-quarantine for 14 days or tested negative for COVID-19.
  • If you have any concerns about coming to the centre to exercise, please stay home and stay safe. During this time you have unlimited suspension days and we look forward to seeing your friendly faces when you feel it’s safe for you to return.
  • Give us some slack. While the new normal may be challenging, it’s just what needs to happen. Also, many decisions are out of our hands, so let’s just get on with it!
  • Much as we love hugs, handshakes and high fives we are encouraging you to limit all person to person contact during this time. You are our family but right now, safety is the highest priority.