Reopening Roadmap

FREQUENTLY ASKED QUESTIONS

Are you changing your opening hours?

As of 18 January 2021 hours at all sites will return to normal pre-COVID hours. Our hours are below.
 
Werribee Outdoor Pool
Open Monday 19 October 2020 to 31 March 2021
 
Monday – Friday5:30am – 7:00pm
Saturday8:00am – 6:00pm
Sunday & Public Holidays          10:30am – 6:00pm
 
AquaPulse
Monday – Thursday
Friday
5:30am – 9:00pm
5:30am – 8:00pm
Saturday7:00am – 6:00pm
Sunday & Public Holidays          8:00am – 6:00pm
 
Eagle Stadium
Monday – Friday6:00am – 11:00pm
Saturday8:00am – 10:00pm
Sunday & Public Holidays          8:00am – 10:00pm
 
We recommended you view opening hours on our website regularly, as they are subject to change.
 

What areas will remain closed during this phase?

 
 The following areas will not be available during the “last step” restrictions:
  • AquaPulse’s Waterslides will be closed
  • The spa, sauna and steam room remain closed due to the requirement of one person per 4m2. As soon as this restriction is eased we will reopen
    these areas.

What are the prices?

For our pricing please refer to each Centre prices page.

Can I re-activate my membership?

You have the option to take your membership off suspension. and your fortnightly payment will resume.

To re-activate your membership or for new sales, please email memberships@westernleisureservices.com.au and we will contact you.

Memberships will be reactivated on Thursday 21 January 2021, unless you have opted out or further suspended via our webform.

Can I come to WynActive without having a booking?

Yes, in the next phase you will be able to attend the centre without a prior booking, however, we will still have density quotients and maximum allowed people in each space. Some services such as casual shooting and court hire, still require bookings, we are accepting walk-in bookings if we have courts available, it is always better to book in advance where possible.

Can I bring someone with me?

Yes, spectators are permitted at AquaPulse and Werribee Outdoor Pool. We are able to accept visitors, friends or supervisors, however, they will be required to pay an entry fee, and will be included in the density quotients. Spectators are not permitted at Eagle Stadium.
 
Can I use visit passes to attend the centre?

Yes, you can. Your visit pass expiry has been extended to acknowledge our period of closure.

When will swimming lessons resume?

Swimming lessons will not be returning in this step but may be coming soon.

When will aqua aerobics resume?

Aqua aerobics has resumed, at AquaPulse and Werribee Outdoor Pool. Check our timetable here

Who can I contact if I have further questions?

We understand there is much information to digest and understand during this phase of restrictions. If you need any help understanding this information or would like to speak to someone in person, please email us at info@westernleisureservices.com.au, private message us on Facebook or contact us on 8734 5678
 
Last updated: 7 January 2021